Shipping & Handling Policy
United States Orders*
USPS Priority Mail w/ Signature confirmation
FedEx Express Saver w/ Sig. Conf.
UPS Ground w/ Sig. Conf.
This is *usually* (without any mail delays) 2 - 3 business days for orders in the U.S.
I know what it is like to place an order online and then anxiously wait for it to arrive. So, YAY! Quick shipping!
Note: Domestic shipping insurance is NOT included on all orders. You will need to purchase insurance at checkout through “Route Protection”. Please contact me for questions.
USPS Priority International - (ONLY for orders under $999.00)
International shipments are *usually* 6-10 business days. This is FAST!
*For International Orders* you are responsible for any duties, taxes & fees incurred by your countries Customs Department..
Note: International shipping insurance can be purchase at checkout through “Route Protection”.
LOST OR STOLEN PACKAGES
Insurance can be purchased for your order at checkout through the service provider “Route Protection”. I highly suggest purchasing insurance on all orders.
Kitty’s Karats is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. Kitty’s Karats is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing checkout. If you receive a confirmation email with an address that needs to be updated please contact me as soon as possible to make any changes. Once an order has shipped we cannot make any changes to your shipping address. We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided.
What if the courier loses the Package?
If your package is lost in transit, please e-mail us right away at firstname.lastname@example.org and we will try our best to solve the issue. Please also contact the insurance provider, “Route Peotection”. Please note that Kitty’s Karats is NOT responsible for lost or stolen items once declared 'Delivered' by the delivery service.
Vintage treasures are ready to ship within 2 business days.
Made-to-order and custom treasures are ready to ship in 2-6 weeks. Please contact me for more info.